Domestic Packages - Terms & Conditions:
• 5% GST is applicable to the package cost.
• Standard check in time at the hotels is 12 PM and check out time is 11 AM.
• The Vehicle will be available only till 6 PM.
• The Vehicle is strictly available as per the Itinerary.
• Meals other than those specified are an exclusion to the package.
• Vehicles will be provided as per the group size.
• ACs may not be available in Hilly Areas as the climate is moderate.
• Hotels are subject to availability and if they are unavailable, guests will be accommodated in similar property.
• Monument entry fee and camera charges are not included in the package.
• Children above 5 years of age will be considered as full payment only.
• Below 5-year Child guest would be complementary.
• All international and domestic airfare, visa fees, airport tax, or any kind of insurance cover is not a part of the package.
• Govt. Approved ID is mandatory for each guest at the time of booking, and also upon arrival. PAN card will not be considered as a valid address proof.
• All foreign nationals must share their passport and visa details at the time of booking, and also upon arrival.
• Prices might greatly vary on Blackout Dates (special dates like Diwali, Christmas, New Years, etc.). In order to get the best rates for these days you can connect with us directly.
Domestic & International Packages BOOKING PROCEDURE:
1. Request for package bookings to be confirmed by written only
2. All booking correspondence to be made by written only
3. No. verbal communication to be considered, if any dispute occurs
4. Booking to be confirmed only after getting 50% of the total package cost
5. Rest of the payment to be cleared 15 days before starting the service
International Packages – Terms & Conditions:
Document:
1. Passport:
Passport is an official document required whenever guest/s intend to travel abroad and in addition the guest/s should have visa of that particular country which the guest/s wants to visit.
Before submission of the passport to COMPANY NAME for obtaining visa, guest/s has to ensure that passport validity is minimum 180 / 365 days from the arrival / conclusion date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries.
It is responsibility of guest to carry same ID proof on tour which is provided at the time of booking.
Child below 18 years require NOC, Custody Certificate, adoption certificate etc. as the case may be.
Foreign national shall ensure the valid VISA when the tour commences from India & concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.
Non-Resident Indian (NRI) shall compulsorily hold Person of Indian origin (POI) or Overseas citizen of India (OCI) card while traveling to India and / or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
i. Loss of Passport:
Guest/s traveling abroad shall take care of not losing passport. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guest/s only. Getting the landing certificate or the new passport is the sole responsibility of guest/s. Tour Leader is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the guest/s. Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related / consequential expenses etc. No further refund shall be given for the guest leaving the tour abruptly.
ii. Visa - World tours:
The guest/s interested going abroad must have a valid Visa to visit / travel to that Country / Countries. Visa is the short form of 'Visitors Intending to Stay Abroad' and means the valid permission granted by Government of country without which the guest/s cannot visit / travel to that country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective embassies and consulates on the dates as pre-defined by the concerned authority. Company also generally assists guest/s for U.K. Visa documentation and / or taking the interview date for U.S.A. visa. The visa fees charged to the guest/s shall be at the rates prevailing as on the date of submission of documents to the Embassy or Consulate. Despite submitting all relevant documents or attending personal interview, granting of Visa is at the sole discretion of the Embassy or Consulate. Guests are advised to refer to FAQ / Documentation page on website of concern VISA Consulate. It is responsibility of guest/s to check filled VISA form for correctness before submitting to VISA Consulate.
Our Liabilities & Limitations:
• Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
• COMPANY NAME Hedge Money act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
• All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general wellbeing.
• We shall not be responsible for any delays & alterations in the programmed or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment’s, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
• We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
• We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client's risk.
• We do not bear any liability which is more than tour cost.
Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather or any unforeseen incidents etc.
Flight Cancellation Policy:
1. Flexible Tickets: Look for airlines that offer flexible ticket options. These might include fully refundable tickets or tickets with minimal cancellation fees. Flexible tickets generally cost more upfront, but they provide peace of mind in case your plans change.
2. Cancellation Fees: Check the airline's cancellation fees and policies. Some airlines charge a flat fee for cancellations, while others might have a sliding scale based on how close to the departure date you cancel.
3. Refund vs. Credit: Determine whether the airline offers a refund to your original payment method or if they provide a credit for future travel. Refunds are generally preferable as they provide more flexibility.
4. Time Frame for Cancellation: Understand how far in advance you need to cancel to receive a full or partial refund. Some airlines have stricter policies for last-minute cancellations.
5. Booking Changes: Outline how customers can modify their bookings, such as changing travel dates or destinations. They need to Pay Extra charges as applicable.
6. Group Bookings: If you cater to group travel, establish policies specifically tailored to group cancellations, as they may differ from individual bookings.
7. Refund Processing Time: Clearly communicate the expected timeframe for processing refunds or credits to manage customer expectations.
Refund Policy:
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to COMPANY NAME receiving the same from the airlines. However, the convenience fee and cancellation fee/Date change fee shall be chargeable & if paid it is non-refundable. All cancellations made directly with the airline need to be intimated to COMPANY NAME, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the COMPANY NAME service fee which is independent of the convenience fee as mentioned above. The refund will be credited to the same account from which the payment was made.
Visa & Extra Activities Cancellation Policy
1. Visa Services Cancellation Policy:
Application Fees: Clearly state whether the application fees for visa services are refundable or non-refundable. If there are non-refundable components, make sure customers are aware of them upfront.
Processing Fees: If your company charges processing fees for handling visa applications, specify whether these fees are refundable or not.
Cancellation Deadlines: Define specific cancellation deadlines before which customers can request a refund for visa services. These deadlines can vary depending on the type of visa and the complexity of the application. Normally in the case of Visa amount is non-refundable.
Refund Amounts: Outline the amount of the refund customers can expect if they cancel within the specified cancellation window. This might be a partial refund if some processing has already taken place.
Documentation Requirements: Explain the documentation customers need to provide when requesting a cancellation and refund. This could include proof of cancellation, identification, and any other necessary details.
Communication Process: Describe the process for customers to initiate a cancellation request. Provide clear contact information and instructions on how to submit the request.
2. Extra Activities Cancellation Policy:
Booking Details: Clearly mention the specific extra activities that fall under the cancellation policy. This could include tours, excursions, workshops, etc.
Cancellation Fees: Define whether there are any cancellation fees associated with extra activities and specify the amount or percentage of the activity cost / whether it is refundable or non-refundable.
Cancellation Deadlines: Determine the timeframe within which customers need to cancel an extra activity to be eligible for a refund. Consider different deadlines for different types of activities.
Refund Process: Detail the process for customers to request a refund for canceled extra activities. Provide information on how refunds will be processed and the expected timeline.
Note: Amount is Refundable or Non-refundable need to confirm from the company before doing the Cancellation.
Weather or Unforeseen Circumstances: Address situations where activities might be canceled due to weather conditions or unforeseen circumstances. Explain how customers will be informed and how refunds or rescheduling will be handled.
Group Bookings: If you handle group bookings for activities, clarify whether different cancellation rules apply to group reservations.
Online Platform or Booking Agents: If customers book extra activities through an online platform or booking agents, ensure that the cancellation policy is communicated consistently across all channels.
Customer Support: Offer clear contact information for customer support inquiries related to cancellations and refunds for extra activities.
Destinations